FREQUENTLY ASKED QUESTIONS
There are so many things to consider and plan for when getting ready for a vacation. See a number of frequently asked questions below to help get you going on making a reservation and packing. Not finding what you need? Contact our office for additional assistance.
Booking & Reservations
A 50% deposit is required when you book your vacation home, with the remaining 50% due 30 days before arrival. Reservations made within 30 days of arrival must be paid in full when booked.
Cancellation and refund eligibility depend on your reservation terms and whether you purchased travel insurance. Guests who choose not to purchase travel insurance should be aware that reservation deposits and other prepaid amounts may be non-refundable.
For the most accurate information, review the cancellation terms associated with your specific reservation before booking.
Travel insurance is optional but strongly recommended. Reservation deposits and other prepaid amounts may be non-refundable. Coverage can help protect your trip investment against certain covered events such as illness, injury, severe weather, travel delays, and other qualifying circumstances.
For more information, please visit https://linger.rentalguardian.com/ or consult your coverage documents.
Optional travel insurance costs 7% of your total reservation amount. The insurance premium is generally non-refundable after 15 days of purchasing, so be sure to review the policy terms before deciding whether to get coverage.
If you purchase travel insurance and experience a covered medical issue, trip delay, or trip interruption, you can initiate a claim by calling (833) 610-0736.
For complete coverage details, including covered reasons, exclusions, and claim requirements, review your travel insurance policy documents.
Security & Fees
Yes. The hospitality fee covers cleaning the home before your arrival and after your departure, as well as linens and towels for the home’s occupancy limit.
Instead of a traditional security deposit, Linger Hospitality LLC offers a $65 Property Protection Program*. The program provides up to $1,500 in coverage for qualifying accidental damage during your covered stay; guests are responsible for damage that exceeds the coverage limit and for damage that isn’t covered by the program. For more details visit: https://insurestays.com/property-protection-guest-summary/.
The Property Protection Program covers up to $1,500 in qualifying accidental damage to the rental during the covered occupancy. It does not cover intentional damage, damage resulting from negligence, or damage caused by violating the rental agreement.
Check-In & Arrival
You can go directly to the address of your vacation rental. Before your stay, you’ll receive a time-sensitive keyless-entry code, so you can check in directly without stopping at a separate office—even if you arrive late.
Yes. You can arrive late and check in directly at your vacation rental using the time-sensitive keyless-entry code emailed to you before your stay. No office check-in is required.
Before Your Stay
Yes. Bed linens, bath towels, hand towels, washcloths, and kitchen towels are provided based on the home’s occupancy limit. Beds are always made with clean linens before your arrival.
Yes. Each home includes basic household and kitchen supplies, including paper towels, toilet paper, garbage bags, dishwasher detergent, dish soap, hand soap, and travel-sized shampoo and body wash. Kitchens are stocked with tableware and basic cooking utensils, while the specific amenities vary by property.
Coffee makers are typically provided, but the type of coffee maker varies by home. Check the individual property’s amenities before your stay so you know which type of coffee to bring.
Wi-Fi availability and internet service can vary by property. Check the amenities listed for your preferred vacation rental to see whether Wi-Fi is provided and review the property’s amenities before booking.
Your Stay
Pet policies vary by vacation rental. Some properties may allow pets while others may not, so check the individual property’s listing for its pet policy, restrictions, and any applicable fees before booking. You can also browse our list of pet-friendly rentals to find properties that welcome pets.
Yes, many of our vacation homes can accommodate families, but amenities and sleeping arrangements vary by property. Check each home’s listing for details about bedrooms, kitchens, outdoor spaces, laundry, occupancy, and other family-friendly amenities before booking.
Many of our vacation rentals offer convenient access to Finger Lakes wineries, breweries, lakes, hiking trails, and other local attractions. The exact distance to wineries and other destinations varies by property, so check the individual listing for location details.
Seasonal Amenities
Docks and kayaks are typically available from May through mid-October, depending on the property and weather conditions. These amenities are generally unavailable outside the season. Please check your rental’s listing for property-specific details.
Typically yes, but this depends on the property and its access to the lake. If you’re planning to bring your own watercraft, contact us before your stay to confirm whether launching, docking, or storing it is available at your rental.
Firewood & Local Regulations
No. New York regulations restrict bringing firewood from outside areas because it can spread invasive insects and diseases. Firewood for campfires can be purchased from local convenience stores and roadside firewood stands throughout the Finger Lakes region.
Firewood is commonly available at local convenience stores and self-service roadside firewood stands throughout the Finger Lakes area. Because availability varies by location, check with your rental host if you need recommendations near your specific property.