Frequently Asked Questions

There are so many things to consider and plan for when getting ready for a vacation. See a number of frequently asked questions below to help get you going on making a reservation and packing. Not finding what you need? Contact our office for additional assistance.

We require 50% of your reservation total to be paid upon booking the home, the remaining 50% is due 30 days prior to arrival. If you are booking a home within 30 days of arrival, your balance is to be paid in full upon booking.

Yes, we include bath towels, hand towels, washcloths, kitchen towels and bed linens for each home’s occupancy amount. Beds will be outfitted with clean linens upon your arrival.

The hospitality fee covers having the home clean on your arrival and cleaning after your departure. It also includes linens and towels for the occupancy limit of the home.

When you arrive in the Finger Lakes for your vacation, you can go directly to your vacation home. Prior to your arrival, we will email a time-sensitive code to you for the keyless entry, so late arrival is no problem! You can check in and begin enjoying your vacation home right away!

Each rental home is supplied with; paper towels, toilet paper, garbage bags, dishwasher soap, dish soap, hand soap, and travel sized shampoo and body soap. In addition, each home will be stocked with linens and towels for the occupancy limit of the home. Our kitchens are fully stocked with tableware and basic cooking utensils. Check the amenities list of each home to see what type of coffee pot is included so you can bring the correct type of coffee.

State laws prohibit bringing firewood in from outside areas to protect the spread of invasive insects and diseases. Campfire wood is available for purchase at many local convenience stores and at small self serve firewood stands along the major roads in the area.

We highly recommend that you purchase an optional $49.00 damage insurance policy that covers up to $3,000.00 in accidental damage during your stay. This policy is provided through CSA Travel Protection (866-999-4018). If you do not wish to purchase this insurance, a minimum of $1,500 refundable security deposit will be required. Any excessive cleaning charges incurred or intentional damage will be charged to your credit card.

How many of us could afford to lose the non-refundable part of our trip if something unexpected happened? Your vacation is protected when you buy CSA Vacation Rental Insurance, which offers trip cancellation, delay, and interruption coverage. Linger Hospitality has partnered with CSA Travel Protection to provide you with this important insurance and we highly recommend that you purchase the protection to safeguard against the unexpected. We all want the trip we’ve planned to be the vacation of our dreams. No one wants that dream to turn into a nightmare, but unexpected events can happen! Troubles can occur when you least anticipate them, illness...medical emergencies...delayed flights [snowstorms] and other severe weather. Forcing you to cancel or interrupt your trip, lose your vacation, and incur unplanned expenses. See a Description of Coverage/Policy here. CSA Travel Insurance cost is 6.95% of your reservation total and needs to be selected before you make your final payment.